Frequently Asked Question About Linen Rentals

Do you have a showroom available to come preview rental items?

We sure do! Our showroom is located in Thunder Bay, ON and is open By Appointment Only. Most weekdays we take appointment up to 8:00 pm (we know there are many working brides-to-be out there!) Make an appointment today to view our colourful selection of linens.

What is required to hold linens for my date?

We do not tentatively hold dates for anyone. To ensure bookings with us, a 30% non-refundable deposit is required to hold the linen for your event. This will not be refunded for any reason. However, if you need to move your wedding date, within the next year, you may use it as your future deposit.

How far in advance do you suggest reserving rental items?

Depending on when your wedding is, you should reserve 4-8 months ahead. Brides and Grooms planning on a Summer/Fall weekend wedding should book well in advance to ensure they get what they are looking for. Summers get very busy for decorators in Thunder Bay and we can only book set-up for a set amount of weddings per day.

Can the order be modified closer to the event date?

Yes, a maximum decrease of 20% from the initial amount of linen reserved is allowed, up to 30 days prior to your event. We urge you to put a deposit for a slightly higher number of linens. This is to ensure we have the linens available to you. Increase in quantity will be subjected to availability. 

Do you offer delivery, setup, and breakdown services?

We offer Optional Set-up/Takedown/Delivery within the city of Thunder Bay. This means, if you have a couple of helpers that can help you set-up/takedown, you can save the set-up fees from us. We'll teach you how to put on chair covers, tie sashes, put on the table swag… whatever you need to help make your wedding beautiful. And of course, if you don't want to worry about setting up early wedding day morning and taking down at 2 am, we offer a great Set-up/Takedown package!  

When setting up ourselves, when can we pick-up the linens & when do they need to be returned by?

Linens can be picked up two days prior to the event date and returned the day after the event. Typically for a weekend wedding, you can pick put the rentals Thursday or Friday and return the following Monday by 5:00 pm (even if it is a holiday). A late charge of 20% of linens will apply for each late day. 

How long does it take to put on chair covers, is it hard?

Banquet Chair Covers are really easy to put on, no training required. It would take one person about an hour put on 100 banquet chairs covers, or 15 mins with four people.

Self-tie Chair Covers will take a longer for beginners. It would take one person about 2 hours to put on 100 self-tie chair covers, or about half an hour for four people.

Our sashes are not pre-ties. There are no right or wrong way to tie a sash, styles are only limited by your imagination. Sashes can take any where from 15 seconds to a minite to tie, depending on how you want to tie them. Visit our Gallery page for some ideas.

What if guests spill food and drinks on the rental items?

We expect some food and drink spillage on our linens and these natural stain will come out (food, wine, blood, etc).

However, there are some things that would ruin the linens and you may be charged a clean-up fee or replacement fee. These include, but are not limited to; hightligher/pen marks, paint, fabric dye, candle wax, gum, holes, rips and tears etc. Ask for a copy of our Rental Policy or download it off our website.

What is a Cash Security deposit?

We no longer accepted pre-approved credit cards payments for damaged good. We now require a Cash Security Deposit (minimum $200) to rent out our linen. This is deposited either when the clients pick-up the linens or a week before the event if Fairy Chair Cover is setting up the linens. Any damaged, missing or replacement fees will be taken out of the Cash Security Deposit at full cost as seen on our website. Late fees will also be taken out of the Cash Security Deposit. The remaining amount will be returned back to you when all the linens are accounted for. Third parties (event planners, venues, caterer, etc) cannot be held responsible for payment or return of lost or damaged items.